Which areas do you cover?
We are happy to quote for work in throughout Northumberland and Newcastle Upon Tyne. For larger commercial projects we’re happy to quote on a national basis.
Is the work guaranteed?
Because we are Marshalls approved contractors all our hard landscaping work is guaranteed for 10yrs. Soft landscaping is at our discretion. That would be to say if the plants or turf have been neglected we might not feel it our responsibility to replace it. Customer satisfaction is always our main concern though, so hopefully we can come to a happy compromise.
Do you have insurance?
We have full and extensive Public Liability Insurance of £5 million which protects you as our customer and our staff on your property are fully covered with adequate employers liability insurance of £10 million.
Will it cost more than the quotation?
You will get a formal written quotation and unless there are variations made and agreed by you on location during the works, this is exactly what you’ll pay. A quotation isn’t an estimate, you will not have to pay more.
Who will do the work?
Our own ‘in-house’ team will carry out the agreed works. Darren works on, and oversees every project that is installed. Due to insurance requirements the only work which is sub-contracted is the electrical installation (ie-lighting and water features etc) which are completed by a local, fully accredited domestic electrician, a company that Northern Surfaces have worked with on countless projects.
Do you offer an aftercare service on your installations?
We are happy to prepare a maintenance schedule on any paved area we install. We’re as eager as you are to ensure your investment remains looking as sparkling as the day we completed the work for you. Most clients opt to organise an annual visit and clean.